TRANSPARENCY / QUALITY
Quality indicators.
Targets and results.
Reports, targets and indicators for communications services. Browse documents by service type and reporting period.
Quality of Fixed Electronic Communications Services
Reports and Targets under Resolution 156/23/CONS
2026
2025
2024
Fixed service targets and annual reports
Mobile communications quality
Customer support quality
Archive 2020–2023Fixed Voice Telephony
Quality Indicators under AGCOM Resolution 254/04/CSP
- Telephony Quality Report First Half 2020 PDF
- Telephony Quality Report Second Half 2020 PDF
- Telephony Quality Report Year 2020 PDF
- Telephony Quality Report First Half 2021 PDF
- Telephony Quality Report Second Half 2021 PDF
- Telephony Quality Report Year 2021 — unavailable at source
- Telephony Quality Report First Half 2022 PDF
- Telephony Quality Report Second Half 2022 PDF
- Telephony Quality Report Year 2022 PDF
- Telephony Quality Report First Half 2023 PDF
- Telephony Quality Report Second Half 2023 PDF
- Telephony Quality Report Year 2023 PDF
Archive 2019–2023Internet Access
Quality Indicators under AGCOM Resolutions 131/06/CSP and 244/08/CSP
- Internet Quality Report First Half 2019 PDF
- Internet Quality Report Second Half 2019 PDF
- Internet Quality Report Year 2019 PDF
- Internet Quality Report First Half 2020 PDF
- Internet Quality Report Second Half 2020 PDF
- Internet Quality Report Year 2020 PDF
- Internet Quality Report First Half 2021 PDF
- Internet Quality Report Second Half 2021 PDF
- Internet Quality Report Year 2021 PDF
- Internet Quality Report First Half 2022 PDF
- Internet Quality Report Second Half 2022 PDF
- Internet Quality Report Year 2022 PDF
- Internet Quality Report First Half 2023 PDF
- Internet Quality Report Second Half 2023 PDF
- Internet Quality Report Year 2023 PDF
Archive 2019–2023Reports and targets
Reports and Targets under Resolutions 254/04/CSP, 131/06/CSP and 244/08 CSP
- Quality Targets and Results 2019 PDF
- Quality Targets and Results 2020 PDF
- Quality Targets and Results 2021 PDF
- Quality Targets and Results 2022 PDF
- Quality Targets and Results 2023 PDF
- Performance provided with the basic offer (Annex 5, Resolution 244/08/CSP), 2023 PDF
- Basic performance offered to end users with the fixed voice telephony service (Annex 13, Resolution 254/04/CSP), 2023 PDF
