TRANSPARENCY / DISPUTE RESOLUTION
ConciliaWeb.
Conciliation, online.
AGCOM’s online platform for resolving disputes between users and electronic communications providers.
A path to conciliation.
If a complaint has not resolved the issue, ConciliaWeb lets you start AGCOM’s conciliation procedure. The parties can discuss the dispute with the help of a third party to seek a mutually agreed solution.
About the procedure on the AGCOM websiteDispute Resolution Procedures
Sirius informs users, under current regulations, that applications submitted after 22 July 2018 will be subject to the “Regulation on procedures for resolving disputes between users and electronic communications operators”, Annex A to Resolution 203/18/CONS, which repeals Resolution 173/07/CONS.
Under Resolution 203/18/CONS, as amended by Resolution 296/18/CONS, users are informed that, from 23 July 2018, applications for dispute resolution must be submitted by accessing the ConciliaWeb platform at https://conciliaweb.agcom.it